Home care software for UK agencies
Every visit, held together.
Softilo brings the rota, the carer's phone, the care record and the invoice into one calm system, built for domiciliary care in England.
Agencies
One system for the office: clients, rota, care records, invoices and payroll.
Carers
A clear phone app that works with no signal and listens in your language.
Families
See when carers arrive and leave, read shared notes and pay invoices.
Registered managers
Evidence for inspection: signed visits, eMAR and an audit trail that cannot be edited.
Most agencies run on three systems, a spreadsheet and a group chat. Softilo is one.
What is inside
Six things your agency does every day, in one place.
Offline carer app
Today's visits, tasks, eMAR and notes on the phone. Everything is saved on the device and syncs in order when signal returns.
Voice care notes
Carers talk through the visit in the language they think in. Softilo drafts a structured note; the carer checks it and signs.
Rostering with sick cover
A day view of every carer. When someone calls in sick, Softilo ranks cover by distance, skills and continuity.
eMAR and body maps
Given, refused or not given, with a reason every time. Mark skin concerns on a body map at the bedside.
Family portal
Arrival and departure times, notes the carer chose to share, and invoices, without a phone call to the office.
Split-funder billing
Council, NHS continuing healthcare and private top-ups on one client, split to the penny. Payroll exports from the same visits.
Built for the lane with no signal
No signal is not a missed visit.
Rural rounds, thick walls and basement flats lose signal. The Softilo carer app downloads the day in advance, so check-in, tasks, medication and notes all work offline.
- Check-ins are signed on the phone at the moment they happen, with GPS or a tap on the client's NFC tag or QR code
- Every action waits in an outbox on the device and replays in order
- The office sees the true time of the visit, not the time the phone found signal
Voice to care note
Say what happened. Check it. Sign it.
Carers record a few sentences after the visit, in English or their own language. Softilo drafts the note under clear headings. Nothing is saved until the carer has read it and signed it, and AI never writes to the medication record.
“Edna was a bit low this morning, missing her sister. She ate half her porridge and had her tea. There's some redness on her right heel. Please ask the family to pick up more milk.”
0:14 recorded on the doorstep
Draft for the carer to review
- Mood
- A bit low; missing her sister.
- Nutrition
- Ate half her porridge and drank tea.
- Skin
- Redness on right heel.
- Follow-up
- Ask family to buy more milk.
Built for regulated care
CQC
Records shaped around what inspectors ask to see: visits, medication, care plans and risk.
UK GDPR
Data hosted in the UK [AWS London region for production], role-based access and per-agency separation in the database.
DSPT and DCB0129
[Status to be confirmed: Data Security and Protection Toolkit and clinical safety case]
FHIR UK Core
Client, care plan, medication and visit records follow FHIR R4 UK Core, ready for NHS integration.
Switching
Three steps to switch.
1
Send us what you have
Client lists, carer details and your current rota, from spreadsheets or your existing system.
2
Check it with us
We set up your branches, funders and rota in Softilo, and you check every client before anything goes live.
3
Go live branch by branch
Carers install the app, families get their invite, and the office runs one system from day one.
Pricing
Priced per active carer.
Prices exclude VAT. Only carers who delivered a visit that month count as active.
Core
£16
per active carer per month
£150 minimum per month
- Rostering and sick-cover suggestions
- Offline carer app with signed check-in
- eMAR, tasks and body maps
- Family portal
- Split-funder invoicing and payroll export
Pro AI and Compliance
£23
per active carer per month
Everything in Core
- Multilingual voice-to-care-notes
- Tamper-evident audit log and exports
- Inspection evidence packs [in development]
- Priority support
Enterprise
Let's talk
for groups and multi-branch providers
Everything in Pro
- Single sign-on
- Custom integrations
- Dedicated onboarding
- Data processing terms to suit
“[Testimonial from a registered manager at a pilot agency.]”